The Brookside Group's Workshops
Business Process Management | Work Life Balance | Project Management
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Business Process Management (BPM 101) BPM is the science and art of managing process assets. This workshop provides an introduction to the discipline of Business Process Management and its value proposition to an organization in the competitive marketplace. The class provides attendees with an orientation on BPM, both at the strategic and operational level. It also provides the basic building block of knowledge for a process-centric organization. The orientation includes the relationship of BPM to other professional disciplines such as Organizational Development (OD) and Information Technology (IT). What YOU Will Learn:
Time: 4 hours to 8 hours Audience: Senior management, functional managers, and line managers Process Analysis, Improvement & Design All work in the business is done through the execution of Business Processes; which are enabled by people. This workshop allows people to learn skills for analyzing and renewing business processes to achieve desired performance through hands-on activities. Using a case study, this methodical approach takes process practitioners, performers and managers through the logical steps of renewing a business process, which include: creating the process vision through project scoping, current state analysis and future state feasibility. Knowledge is transferred to the participants for process mapping techniques, root cause analysis, ideation methods and developing a business case for change. State-of-the-industry process standards and mapping notations are introduced during the workshop as well. In addition to receiving a course workbook, each participant receives ready-to-use templates, which enable immediate use and productivity when participants return to work. What YOU Will Learn:
Time: 2 days Audience: Process practitioners, process performers, functional and line managers Optimizing Work Flows While the functional areas may be structured “vertically”, the work gets done “horizontally” flowing across numerous functional areas to deliver products and services. This workshop is designed to provide training in information gathering and mapping the work flows using the “swim lane” technique. Skills are transferred in: how to eliminate non-value-added activities; how to establish accountabilities using RACI method--among diverse functional areas and how to identify critical Service Level Agreements (SLA’s) for optimal workflows. State-of-the-industry mapping notations are introduced during the course as well. What YOU Will Learn:
Time: 6 to 8 hours Audience: Process practitioners, process performers, workers that touch the workflows and line managers BPM Competencies: What’s In It for Me? The processes, or “the work we do,” and our human capability, or “our ability to do the work,” must align for mutual personal and business benefit. Business managers at all levels, and process professionals, both internal and external to the organization, must have BPM competency-based development plans to deliver performance. In addition to enhancing business capability, a methodical approach to self-development ensures career advancement and motivation needed in today’s complex and ever changing work environment. What YOU Will Learn:
Time: 4 to 6 hours Audience: Process practitioners, process performers, line and functional managers |
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Agility & Balance Today’s accelerated pace of life requires more adaptable workers and leaner organizations that work smarter, are more effective in delivering results and are able to balance a fulfilling personal life. This workshop provides practical strategies that can be easily implemented by employees to balance work and life obligations while reducing stress, improving work efficiency and fostering professional and personal satisfaction. Attendees will improve their work agility and life agility with strategies such as time value management, which prioritizes activities based on their “value” to the client, the employee and the company. As a result of this workshop, the individuals will initiate development of these competencies: time value management; priority setting; work/life balance. What YOU Will Learn:
Time: 8 hours: can be modularized Audience: All Knowledge Workers and Managers |
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Task Management The outcome of any piece of work is measured by its efficiency and effectiveness. This interactive workshop is designed for employees working in the business support, administrative support or factory floor environments. It teaches skills for conducting their daily work activities with efficiency and effectiveness, while mitigating risk and optimizing results through the use of practical techniques and templates. Course topics include: Introduction to the basics of the efficiency and effectiveness framework; Assessing time management ability--a self analysis; fundamentals of time management (using video “The New Time of Your Life”); planning and organizing daily activities based on business priority; communicating accomplishments to relevant stakeholders; and promoting sharing of learning with other associates. In addition to receiving a course workbook, each participant receives ready-to-use templates–to enable immediate use and productivity when participants return to work. What YOU Will Learn:
Time: 4 to 6 hours: can be delivered in modularized segments Audience: Business and administration support personnel, factory and warehouse workers, and all knowledge workers Project Management EXECUTION Effective EXECUTION of projects distinguishes excellence project deliveries and outcomes. The purpose of this interactive workshop is to understand, and reinforce key factors which enable success in project execution. Project Plan Execution: Is the primary process for carrying out the project-plan—the vast majority of the project’s budget will be expanded in performing this process. In this process, the project manager and the project management team must coordinate and direct the various technical and organizational interfaces that exist in the project. The product of the project is created during this phase/process.
In addition to receiving a course workbook, each participant receives ready-to-use templates–to enable immediate use and productivity when participants return to work. What YOU Will Learn:
Time: 4 to 6 hours Audience: Line and functional managers and project managers and participants |